Confirming a few questions:
- Have you checked if the connection cables are plugged in properly? 【Yes/No】 If “Yes,” please proceed to confirm point 2. If “No,” please refer to the installation guide in the manual to correctly install the connection cables.
- Is the clicking sound a low battery indication sound? 【Yes/No】 If it is not, what specific sound is it? Is the media audio still working normally? 【Normal/Not normal】
- When pressing the buttons, do the left and right earphones have indication sounds? 【Yes/No】 If “Yes,” observe if the earphone indicators light up, indicating that the earphones are functioning properly. If “No,” check if the earphones are properly aligned with your ears or if the left earphone cable is connected to the device. For example, if there is an indication sound on the left side but not on the right side, it indicates that the connection cable for the left and right earphones is not installed correctly. Please follow the instructions in the manual to install it correctly and check if the connection cables for the left and right earphones are damaged.
- What is the status of the indicator lights when this issue occurs?
After ensuring that all connection cables are fully plugged in, both the left and right earphones need to be placed near the ears in order to hear the audio from Quest 2. If the positioning of either earphone is not correct, it may trigger the mute function.
If the issue is not resolved, please check if there are any indication sounds when toggling the switch during startup or pressing the buttons.
If the above information does not resolve the issue you are experiencing, please provide the following information:
- Document and describe the symptoms of the issue mentioned above.
- Provide the order invoice containing the order number and product information.
- Include your recipient’s name, shipping address, postal code, and phone number.
Send this information to support@bobovr.com to contact our after-sales customer service for assistance. The warranty period for products sold through our channels is 18 months. After our inspection, we will provide a satisfactory solution within the warranty period.