Shell deformation

First of all, we sincerely apologize for the inconvenience caused by our product problems. We attach great importance to the safety problems you encounter when using our products, which is the most important thing for us as a product company.

Don’t worry though, our product B2 housing is made of flame retardant material and won’t make things worse.

We found that there are two possibilities for failure:

  • Small probability of overheating caused by internal safety management chip failure;
  • The charger voltage is unstable, resulting in failure;

In order to better analyze the cause of the failure, can you provide more details? We want to know whether B2 was charged when you found the hot melt phenomenon./If B2 was charged, could you provide photos of the charger and confirm whether it still works normally?

We really appreciate your feedback. This will greatly help us improve our product design. We have been constantly optimizing our products according to user feedback, which will make our products become the products that users want.

According to our after-sales policy, we will replace your product with a new one. Please provide the following information:

  1. Relevant photos and videos.
  2. Order invoice with order number and product information.
  3. Your recipient’s name, shipping address, postal code, and phone number.

Send this information to email address to contact our after-sales customer service for assistance.

We sincerely apologize for any inconvenience caused by the product issue.

Best regards.

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