If you are experiencing the issues mentioned above, please provide the following information:
- Describe the specific problem you are encountering.
- Provide the photos about the battery.
- Provide the order invoice containing the order number and product information.
- Your recipient name, shipping address, postal code, and phone number.
Send this information to support@bobovr.com to contact our customer service for assistance. The warranty period for products sold through our channels is 18 months. After our evaluation, we will propose a satisfactory solution within the warranty period.