Cause:
Internal plastic detachment (caused by battery impact or collision resulting in the detachment of internal plastic parts and small components).
Solution:
We apologize for the inconvenience caused by our product. Please provide the following information:
- Relevant videos.
- Order invoice containing the order number and product information.
- Your recipient name, shipping address, postal code, and phone number.
Send this information to support@bobovr.com to contact our customer service for assistance. The warranty period for products sold through our channels is 18 months. After our evaluation, we will arrange a replacement within the warranty period.