Please follow the steps below:
- Step 1: Use the cable provided and connect it to the port on B2.
- Step 2: Connect the other end of the cable to the port on Quest 2.
- Step 3: Observe the charging indicator light on Quest 2.
If the charging indicator light on Quest 2 is orange, it indicates a fault with the headstrap connection cable. ( The battery is still good and can continue to be used. )
We apologize for the inconvenience caused by our product. Please provide the following information:
- Relevant videos.
- Order invoice containing the order number and product information.
- Your recipient name, shipping address, postal code, and phone number.
Send this information to support@bobovr.com to contact our customer service for assistance. The warranty period for products sold through our channels is 18 months. After our evaluation, we will arrange a replacement within the warranty period.