Loose cable connection (misalignment/unable to insert/falling out)
We apologize for the inconvenience caused by our product. Please provide the following information:
- Order invoice containing the order number and product information.
- Product photos.
- Your recipient name, shipping address, postal code, and phone number.
Send this information to support@bobovr.com to contact our customer service for assistance. The warranty period for products sold through our channels is 18 months. After our evaluation, we will propose a satisfactory solution within the warranty period.