Connection Cable Faulty

Loose cable connection (misalignment/unable to insert/falling out)

We apologize for the inconvenience caused by our product. Please provide the following information:

  1. Order invoice containing the order number and product information.
  2. Product photos.
  3. Your recipient name, shipping address, postal code, and phone number.

Send this information to to contact our customer service for assistance. The warranty period for products sold through our channels is 18 months. After our evaluation, we will propose a satisfactory solution within the warranty period.

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