Several possibilities for not being able to supply power to quest2:
- A long time after the power of the quest is lower than 1%, the power is very low. When charging starts, the current is low. When the current is still low for 40 seconds, B2 will automatically sleep. If you encounter this situation, please use the quest official charger to charge to 1% first, and then use B2.
- The power of the quest reaches 100%. At this time, if the power consumption of the quest in sleep mode is relatively low, B2 may also enter the sleep mode due to low current.
- If the B2 automatically sleeps, it can be woken up by pressing the button, or it can be automatically woken up after 1 second of magnetic attraction after it is removed from the headstrap. If it is removed after automatic sleep, it will not automatically wake up when it is magnetically attached immediately.
- A USB plug is inserted into the USB of B2, causing B2 to recognize it as charging mode and not supply power to the outside.
- The contacts on the headstrap or B2 battery are dirty.
- The USB plug of headstrap is not inserted into the quest, you should insert the USB plug first, and then magnetically attract B2.
- The magnetic USB plug is inserted into the USB interface of B2, which causes B2 not to supply power to the outside.
If it is not the case above, please follow the picture below:
- Step 1: Use the cable we provided to connect to the socket of B2（not the headstrap’s cable）
- Step 2: Please connect the other end of the cable to the socket of quest2
- Step 3: Observe the charging indicator of quest2
If the charging indicator light on Quest 2 is orange, it indicates a fault with the headstrap connection cable. Please provide the following information:
- Order invoice containing the order number and product information.
- Operational photos.
- Your recipient name, shipping address, postal code, and phone number.
Send this information to email@example.com to contact our customer service for assistance. The warranty period for products sold through our channels is 18 months. After our evaluation, we will propose a satisfactory solution within the warranty period.