Black Rubber Slot Too Tight
The black rubber slot is too tight to fit onto quest2 This is due to the black rubber strip being installed incorrectly. Please follow the instructions in the following video to complete the installation.
Broken Rotary Arm/Headstraps
If you are experiencing the following problems: Head strap breakage Damage to the black rubber part Cracks in the head strap Please provide the following information: Product photos(Include photos of the product as a whole as well as detailed photos of the location of the damage). Order invoice containing the order number and …
One Side Long And The Other Short
If it’s Plus series, please provide the following information: Product photos. Order invoice containing the order number and product information. Your recipient’s name, shipping address, postal code, and phone number. Send this information to our email: support@bobovr.com. The warranty period for products sold through our channels is 18 months. Once we have inspected the …
Pads Damaged
Please provide the following information: Product photos. Order invoice containing the order number and product information. Your recipient’s name, shipping address, postal code, and phone number. Send this information to our email: support@bobovr.com. The warranty period for products sold through our channels is 18 months. Once we have inspected the items, we will arrange …
Buy Pads/Long Top Strap
Sorry, but currently, we do not offer separate purchases for replacement pads (silicone pads/long top straps).
Clean Silicone Pads
It is recommended to soak in water and rub it, put it in a cool place to dry naturally, it will automatically rebound and restore its shape
Clean PU Pads
Usually, we recommend to use clean water to clean PU leather, but if you want deeper disinfection, please use 70% concentration of medical alcohol wipes to wipe, after 15 seconds, please use water to wipe clean again. (Because alcohol stays on the surface of PU leather for too long, it will cause the aging …