All products sold through official channels of BOBOVR or authorized distributors are covered by an 18-month warranty from the date of purchase. The specific duration of the warranty is based on the date indicated on the purchase invoice.
If you are experiencing a problem with a product you received that is [ dirty / scratched ] , please provide the following information: Some of the product photos. Order invoice containing the order number and product information. Your recipient’s name, shipping address, postal code, and phone number. Send this information to our email: …
If you receive a package that is missing a product from the corresponding model list, please don’t worry. Please provide the following information: Photos of the received product and its packaging. Order invoice containing the order number and product information. Your recipient’s name, shipping address, postal code, and phone number. Please send this information to …
Generally speaking, BPA is controlled only in Food contact materials or toy products that directly contact children. Our product belongs to the game accessories category and is not included in the controlled product category. So please don’t worry about this matter.
