Frequently Asked Questions

If you have any questions about BOBOVR products, Please contact us
Can I buy BOBOVR in my country?

We are constantly expanding our market scope. At present, our products can be purchased in 18 countries. You can check through the following link and go to buy and use it yourself.

https://www.bobovr.com/services/wheretobuy/

What regions are currently supported by BOBOVR’s official website for purchase?

The sales system of our official website is still under construction. At present, we can only provide American delivery services, We hope to provide the best shopping experience for the world in the next few months.

Please verify the official guide price when purchasing, our products are priced uniformly around the world.

How to deal with after-sales problems when purchasing products?
  1. If you are buying from Amazon, please use Amazon’s return policy.
  2. If you buy on other platforms, please contact the seller’s customer service staff, they will replace or refund you according to bobovr’s after-sales policy.
  3. If you buy from BOBOVR official website, you can use our email contact information for after-sales.

Thank you for your support.

Why can’t we see the logistics information for the goods we purchased?

Some of our products are shipped by DHL, and the cargo is flown to the United States via Hong Kong. This batch of cargo is currently waiting for the flight at the HK airport. A new tracking information will only be updated when the cargo is loaded on the plane. According to our past experience, it usually takes about 2 weeks from the time the goods are purchased to when you receive them.

Please understand, Best regards.

Why is Amazon showing late delivery?

According to our experience, the time of receipt of the goods is usually earlier than the time shown by Amazon. Amazon usually calculates the display time based on the quantity of goods arriving at the warehouse, but the goods are constantly being delivered to the warehouse, so this time is usually advanced

Thank you for your support .

How to become our authorized agent?

We hope to set up agents in as many different countries and platforms as possible to cover more users.  Please email us to consult agency conditions

Is there a discount for enterprise buyers to purchase in large quantities?

We are very happy to provide services for enterprise users. If you need to purchase our products in large quantities, we will have additional discount services. You can communicate with us by email. In addition, if you have special customization needs, you can also negotiate!

How long does it take for a refund that is approved to arrive in the account?

Because the platform uses a third-party payment channel (PayPal), the money purchased and paid by the user is retained on the third-party platform, and all refunds are directly applied by the platform to the third-party platform to arrange the payment corresponding to the user , the normal arrival time is 3-7 working days, of course, the specific time depends on the third-party payment channel provider. Sorry for the inconvenience caused to you, thank you.

How do I find my account password?

If you forget the account password, simply by “reset password” function interface to submit your registration, you can get email to reset your password, you link to reset the password by email.

I just placed an order on the official website, and now I don’t want it anymore, what should I do?

After placing an order, if the order is being processed or sent to FBA, you can directly use the registered account to log in to the Personal CenterOrder Center within 4 hours, and apply for after-sales processing of the order. Within hours, a refund will be arranged for you.

If you are an unregistered user, you can directly feedback your question to the email address below, and we will arrange it for you as soon as possible.

support@bobovr.com

I just placed an order on the official website, what should I do if the delivery address is wrong?

After placing an order, if the order is being processed or sent to FBA, you can directly use the registered account to log in to the Personal CenterOrder Center within 4 hours, and apply for after-sales processing of the order. We will 24 hours after you apply. Within hours, we will arrange for you to correct the corresponding delivery address, and then arrange the delivery service for you as usual.

If you are an unregistered user, you can directly feedback your question to the email address below, and we will arrange it for you as soon as possible.

support@bobovr.com

WelcomeContact Us

You can find us through the following contact information
Product Support
support@bobovr.com
Market & brand
ray@bobovr.com
Technical cooperation
nick@bobovr.com

We look forward to getting more suggestions from you

If you have other questions, please feel free to contact us, we are willing to communicate with you more closely.

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