Broken Rotary Arm/Headstraps


If you are experiencing the following problems:

  • Head strap breakage
  • Damage to the black rubber part
  • Cracks in the head strap


Please provide the following information:

  1. Product photos(Include photos of the product as a whole as well as detailed photos of the location of the damage).
  2. Order invoice containing the order number and product information.
  3. Your recipient’s name, shipping address, postal code, and phone number.


Send this information to our email: The warranty period for products sold through our channels is 18 months. Once we have inspected the items, we will arrange a replacement within the warranty period.

Scroll to Top