Ordering Policy

For more information, please contact us : support@bobovr.com

Dear friends,
Due to the impact of COVID-19, the transportation channels have been strengthened, warehousing in some areas may sometimes enter a state of tension, but don’t worry, we generally only exist in this situation for about 15 days, we have been continuously delivering goods to major transit stations.
We apologize for the inconvenience caused, and thank you for your support!

Where can I buy genuine BOBOVR products?
Please look for the only official website of BOBOVR (bobovr.com), and choose the most suitable online channel for your shopping by browsing the official website https://www.bobovr.com/services/wheretobuy/.

Do I have to register on the official website to order?
No, you can directly enter the shipping address to purchase without registering.

Is there an exchange rate for ordering on the official website?
All our transactions are based on USD. If your payment account is in another currency, your order total will be calculated based on the daily exchange rate on the day your card issuer processes the transaction.

What payment methods does the official website order support?
Currently we only accept PayPal and credit card payment, other channels are under construction, so stay tuned.

Is it safe to order on the official website?
All our payments are based on third-party payment platforms (such as: PayPal, etc.), so for the order you place with us, we only obtain your delivery address and item demand information, other payments will be completed by third-party payment, we do not Any sensitive information related to your payment account will be recorded.

How to cancel the order of the product ordered on the official website?
We reserve the right, in our sole discretion, to accept or reject an order, or any part thereof, at any time after receipt of the order, even after the customer receives an order confirmation or payment for the order is complete. If an order is cancelled after payment, the relevant funds will be returned to your payment account in the same way.
Please note that any order that has already been packed or shipped cannot be cancelled.

Can I change the delivery address after ordering and paying on the official website?
Please note that your shipping address cannot be modified after the order has been processed or shipped. Please carefully review the delivery address when placing an order. Normally, after receiving the order, we will review and submit it to the warehouse for packaging and delivery within 24 hours, and outbound delivery and delivery will be arranged within 1-2 business days.

When will the order placed on the official website be delivered?
Delivery time depends on the shipping option you choose. Normally, after receiving the order, we will review and submit it to the warehouse for packaging and delivery within 24 hours. Outbound delivery and delivery will be arranged within 1-2 business days. If you do not receive the delivery information within 5 days after placing the order, Or if the goods are not received within 30 days after delivery, please contact our support email: support@bobovr.com. We are not responsible for delays caused by your country’s customs or local authorities.

How to track the order placed on the official website?
Once your order is shipped, we will send you a shipping confirmation via email, so please try your best to complete the relevant contact information when placing your order to avoid missing the relevant shipping information. Usually you will receive the tracking number one day after we ship it out.
You can track your order on the [Order Tracking] page.

How to check the order records on the official website?
If you do not have an account on the official website, you can check the purchase record by providing the order number and the email address filled in when placing the order on the [Order Tracking] page;If you already own it, you can check the relevant purchase records directly through the [Login] official website and directly in the [Order Center].

What should I do if an item is missing from the order I ordered on the official website?
If you find something missing after receiving the package, please contact our support email: support@bobovr.com immediately, and we will provide relevant after-sales support services in a timely manner.

We look forward to getting more suggestions from you

If you have other questions, please feel free to contact us, we are willing to communicate with you more closely.

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