If you receive a package that is missing a product from the corresponding model list, please don’t worry. Please provide the following information:
- Photos of the received product and its packaging.
- Order invoice containing the order number and product information.
- Your recipient’s name, shipping address, postal code, and phone number.
Please send this information to our email: support@bobovr.com. The warranty period for products sold through our channels is 18 months. Once we have inspected the provided information, we will arrange for a replacement within the warranty period. Additionally, please try to recall the condition of the seal when you received the product.