If you ordered the product on the non-official website (BOBOVR.COM), please go directly to the platform where you purchased the order to apply for after-sales service, all after-sales service standards are subject to the platform where you purchased the product. If you order products on the official website (BOBOVR.COM), please follow the relevant after-sales service standards on this page.
If you are not satisfied with the purchased item and wish to return and refund the item, please contact us within 30 days after receiving the item, provide your order number and the reason for the return, and our customer service team will promptly cooperate with you to review the return request , and arrange the corresponding refund procedures after the review is successful.
Please see our Returns Policy for a list of final sale items, all returned items must be in their original condition and packaged.
When returning items with quality problems, BOBOVR is responsible for any damage or loss that occurs during shipping. When returning the goods for non-quality problems, the buyer is responsible for any damage or loss that occurs during shipping.
30-Day No Reasons Returns Guarantee
Undamaged items may be returned for any reason within 30 days of the date the order was paid for for a full refund. The refund process begins once the returned item is returned to BOBOVR’s warehouse for inspection.
● Returns must include all accessories
● Item must include original packaging
● For non-quality-related warranty claims, BOBOVR will return the cost of the product itself (the price is based on the actual price paid)
● If the item does not meet the above requirements, the return may be rejected
The 30-day money-back guarantee request expires 30 days after the warranty claim is made, and for items beyond the 30-day window, refund requests for non-quality issues cannot be processed. For items not ordered directly through the BOBOVR website, please contact the retailer for a refund. For quality issues, please go to https://www.bobovr.com/warranty-claim/ understand.
How do I return it?
1. Please contact the customer support email (firstname.lastname@example.org), explain the reason for the return and provide an invoice or screenshot to confirm the order number, and initiate a return request.
2. The BOBOVR customer service team will contact you within 24 working hours to review the relevant return information and guide you to complete the return.
3. In order to process the refund in a timely manner, please be sure to provide relevant return information to the BOBOVR customer service staff:
· Logistics company
· Logistics order number
How long does it take for an approved refund to reach the account?
Since the platform uses a third-party payment channel (PayPal), the money purchased and paid by the user remains on the third-party platform, and all refunds are directly applied by the platform to the third-party platform to arrange a refund to your original payment method. The normal arrival time is 3-7 working days, of course, the specific time depends on the third-party payment channel provider. If the account has not been received for a long time, you can try to contact the relevant channel to get feedback.