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B2-Charge FAQ

Charge Long Time
Can’t Charge
Abnormal Light
Shell deformation

Charge Long Time

Please replace the charger and use the Quest 2 charger and cable, or a charger that supports DC5V2.6A-5V3A. Charge the B2 separately for 3 hours, and then observe the actual battery level.

If replacing the charger and charging cable does not solve the issue, please provide the following information:

A video showcasing the problem you are experiencing.
An order invoice that includes product information and order number.

Please send these to our after-sales support email at support@bobovr.com so that we can better assist you in resolving the issue and providing after-sales support.

Can’t Charge

The ring indicator lights are not responding, and the buttons are not responding either.
The battery charging port is misaligned.
Other phenomenon

We apologize for the inconvenience caused by our product. Please provide the following information:

Relevant charging photos and videos.
Order invoice with order number and product information.
Your recipient's name, shipping address, postal code, and phone number.

Send this information to support@bobovr.com email address to contact our after-sales customer service for assistance. The warranty period for products sold through our channels is 18 months. After our inspection, we will arrange a replacement within the warranty period.

Abnormal Light

Please follow the troubleshooting steps provided above. If you confirm the issue, please provide the following information:

Video of the B2 charging phenomenon
Order invoice with order number and product information.
Your recipient's name, shipping address, postal code, and phone number.

Shell deformation

First of all, I sincerely apologize for the inconvenience caused by our product problems. We attach great importance to the safety problems you encounter when using our products, which is the most important thing for us as a product company.

Don't worry though, our product B2 housing is made of flame retardant material and won't make things worse.

We found that there are two possibilities for failure:

Small probability of overheating caused by internal safety management chip failure;
The charger voltage is unstable, resulting in failure;

In order to better analyze the cause of the failure, can you provide more details? We want to know whether B2 was charged when you found the hot melt phenomenon./If B2 was charged, could you provide photos of the charger and confirm whether it still works normally?

We really appreciate your feedback. This will greatly help us improve our product design. We have been constantly optimizing our products according to user feedback, which will make our products become the products that users want.

According to our after-sales policy, we will replace your product with a new one. Please provide the following information:

Relevant photos and videos.
Order invoice with order number and product information.
Your recipient's name, shipping address, postal code, and phone number.

Send this information to support@bobovr.com email address to contact our after-sales customer service for assistance.

We sincerely apologize for any inconvenience caused by the product issue.

Updated on 20 Oct 2023